Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Public Services
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For questions, please call our 24 Hour Customer Service at (252) 939-3282 or you can view ourPublic Services
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Yes. To qualify, you must have utility service for at least one year at your location and no more than 2 late fees in the past 12 months. Budget pay accounts are adjusted and settled annually.Public Services
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Public Services
View our FAQ’s concerning Environmental Services.
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If the request is made before 4 p.m., the cost is $25 for same day service. After 4 p.m., it is $75 for same day service. if service is cutout at the pole, reconnect is $100. Also, all balance due on the account, including past due and current bill amounts, must be paid before services will be reconnected.Public Services
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Public Services
Weekly collection of garbage (green roll-out cart and bags placed beside it), yard debris, and C&D debris. Monthly collection of recyclables (blue roll-out cart), such as clean glass, plastic, paper, and cardboard. Seasonal bulk leaf collection from December through January. City-wide vector control, which is the control of mosquitoes and other pests with the application of pesticides and larvacides.
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Contact our 24-Hour Customer Service at 252-939-3282 and ask about a medical exemption for garbage service.Public Services
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Utility meters can be manipulated, thus causing them to stop, under-register or even bypassing the meter. Consumers who tamper with meters effectively use utilities without paying for them. This theft or fraud can be dangerous as well as dishonest and will be prosecuted to the fullest extent of the law. To report tampering, please call our 24 Hour Customer Service at 252-939-3282.Public Services
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ElectriCities is a membership organization including public power communities in North Carolina, South Carolina and Virginia. ElectriCities also provides management services to the state's two municipal power agencies - North Carolina Municipal Power Agency Number 1 and North Carolina Eastern Municipal Power Agency. Kinston is a member of the North Carolina Eastern Municipal Power Agency. To learn more, visit thePublic Services
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NCEMPA consists of 32 cities and towns in eastern North Carolina, including some of the largest cities in the region, that own and operate their electric systems. NCEMPA was formed in 1982 and provides wholesale power to its 32 participants. Kinston is one of the 32 members. To learn more, visit thePublic Services
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The Neuse Regional Water and Sewer Authority is a cooperative partnership of water and sewer service providers formed in 2000 to develop regional solutions for meeting future resource needs. To learn more, visit thePublic Services
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If the water is only discolored when you are using hot water, it may be caused by your hot water heater. If your water is also discolored when using cold water, contact our 24 Hour Customer Service at 252-939-3282. A crew will be dispatched to flush the water lines servicing your location. Click here for guidelines on how toPublic Services
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Public Services
Our Engineering team created a map to show residents which streets are City, State & privately maintained. Click here to view!